Is it safe to use my card on your website?
We realize how important it is to securely store any information that you provide us. We use high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.
What payment methods do you accept online?
We accept all major credit and debit cards.
Can I cancel my order?
You can cancel your order within seven working days from the date of receipt of the merchandise. Please see the cancellation right section of our terms and conditions.
What is your Returns policy?
You can return them for any reason within 7 days for a refund or exchange. Goods must be unused and in the original packaging with labels. The delivery charge on the original order is non-refundable.
Do I have to pay for my return?
Unfortunately, we are not able to offer free returns for orders so you will need to pay the postage costs for these returns.
My goods are faulty/damaged, what do I do?
• If your goods are damaged or faulty when you receive them, please contact our Customer Services who will advise you how to return the product to us.
• If you request a refund or replacement due to faulty goods, we will assess the faulty products. If appropriate we will either refund you the value of the product and the original delivery charge, or action a replacement for which you will not be charged additional postage.
• Refunds will be processed within 15 working days from receipt by our Returns Department. Once a refund has been processed you will receive a confirmation email from our Payment Service provider.
• If you request an exchange we will contact you by telephone to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be charged on the exchange order.
• If you request a refund we will contact you by email to let you know that the refund has been processed.
This typically takes 15 working days. Please allow additional time if you are returning goods from
How can I contact you from outside India?
You can leave a message on email@example.com and we will reply to you via email (please be advised that all our emails and phone conversations are conducted in English).